الإمارات العربية المتحدة
Job Purpose:
Telesales Representative to contribute in generating sales for our company. And maintaining good customer relationships via phone.
An effective telesales representative must be an excellent communicator and have superior people skills. And dealing with complaints and doubts.
Responsibilities:
Contact potential or existing clients to inform them about products or services
Answer questions about products or the company
Ask questions to understand clients requirements
Direct prospects to the field sales team when needed
Enter and update clients information in the database
Take and process orders in an accurate manner
Handle complains to maintain the company’s reputation
Keep records of calls and sales and note useful information
Requirements and skills
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully in this field over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products, services and describe/explain them to clients
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Diploma / Bachelor
